Documentation is an area that I’m the first to admit we can improve on massively, but thankfully 360 is fairly easy to use. However, up until now we didn’t have detailed technical guides for XML lead capture, XML lead output and importing leads.
From today, we do. They’re available throughout the interface (where relevant) as PDF downloads. A CSV template file for importing leads is also available under ‘Import Leads’.
There is also a guide available under ‘Manage Templates’ that explains how to include a range of over 100 variables into email, SMS and letter templates.